FAQs
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or through the courier’s website. If you have not received a tracking number within 3 business days after placing your order, please contact our customer service team at [email protected] or call us at +86 18673107422.
We offer a 30-day return policy from the date of delivery. If you are not satisfied with your purchase, you can return the item(s) for a full refund or exchange. The item(s) must be in their original condition and packaging. Please contact our customer service team to initiate the return process and obtain a return authorization number.
To ensure the longevity and beauty of your jewelry, we recommend storing them in a cool, dry place away from direct sunlight. Avoid contact with water, perfume, and other chemicals. For cleaning, use a soft, dry cloth to gently wipe the surface. If you have any specific questions about caring for your jewelry, feel free to reach out to our customer service team.